What is natural gas?
Natural gas is a colourless, naturally occurring gas made up of methane and a small percentage of other gases. It is a very clean burning fuel source found underground. Rather than being supplied by a gas bottle (like LPG) your home is simply and securely connected to a gas network.
Where does the gas come from?
Natural gas is supplied to Tasmania by Tasmanian Gas Pipeline (TGP) via undersea pipeline across the Bass Strait from the Longford plant in Victoria.
How long will it take to connect?
Generally, installations will take approximately four to six weeks from application. This can vary depending on individual circumstances, i.e. no hot water, etc. This should be used as a guide. Tas Gas Retail allows you up to 60 days after your meter has been installed to get your appliances connected without incurring any charges. After this date, we will start to charge you the advertised fixed daily fee.
When will I receive my first account?
Accounts are issued quarterly, with the first account being within our three-month billing cycle. Once you have the first account, you will be issued with your next account in three months time.
What if I have a dispute with my account?
If you do not agree with your gas account, in the first instance you should contact Tas Gas Retail to discuss your reasons for the dispute. Our aim at Tas Gas Retail is to provide excellent customer service, so you are guaranteed that your query will be dealt with in a professional and timely manner, so we can resolve the dispute as soon as possible. You can contact Tas Gas Retail on 1800 438 427 (calls outside Tasmania (03) 6336 9386) or email us.
Late fees and charges
Late fees will be added to your account if the balance is not paid by the due date. If you are having problems paying your account, you should contact Tas Gas Retail before the account becomes due.
