The natural gas industry in Tasmania is highly regulated with many controls and standards in place to ensure your safety. Prior to making gas available, the distributor rigorously tests all pipelines in your neighbourhood to ensure compliance and safe operation.
Unlike LPG, natural gas is composed almost entirely of methane, which is lighter than air. If there is a gas leak, natural gas will dissipate through natural ventilation.
If your equipment fails to work
In the first instance, if your equipment is not working and there is no sign of a gas leak do not attempt to fix the appliance yourself. Always contact a qualified installer.
If you suspect a gas leak in your home
Turn off your gas supply at the meter and open doors and windows. Remove ignition sources and contact your gasfitter.
Gas leak or smell of gas in the street or at the meter
Contact the gas emergency line on 180 2111* immediately.
*if you can’t reach this number when using your mobile phone, call (02) 9397 9013 or 131901.
Working around a buried gas network
If you’re working in or around the gas infrastructure, always dial before you dig. For more information call 1100.
Disruption to supply
Tas Gas Retail or Tas Gas Networks will contact you directly or via the media, depending on the circumstances.
If you require further information on any gas safety issues, please contact Tas Gas Retail on 1800 438 427 (calls outside Tasmania (03) 6336 9386) or email us.
