Contact Us

Due to increase safety measures around the COVID-19 our call centre operations have changed slightly which mean there may be some delays in answering your queries. We ask that you please remain patient and understanding.

We recommend email as a preferred contact method due to the high volumes of calls at this current time and our limited staff. If you do not have access to email, please do not hesitate to call.

Primary Office Address: 5 Kiln Court, St Leonards TAS 7250
Primary Postal Address: PO Box 858, Launceston TAS 7250
Office Hours: 8.30 am to 5.00 pm Monday to Friday
Free call: 1800 750 750
Fax: 03 6336 9385
Gas Emergency and Outages Number: 180 2111
Hobart Office Address: 95 Albert Road, Moonah Tas 7009
Hobart Postal Address: PO Box 435, Moonah Tas 7009

Deaf or hard of hearing?

If you are deaf or have a hearing impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 1800 750 750
  • Speak and Listen users phone 1300 555 727 then ask for 1800 750 750
  • Internet relay users connect to the NRS then ask for 1800 750 750
  • SMS Relay text 0423 677 767

If you need an interpreter, call TIS National on 131 450

Having Financial Difficulties?

If you are experiencing financial difficulties, we're here to support you.

Email Us