Complaints

We love our customers and while we strive to give you the perfect experience, we understand there are times we don’t quite get it right. We want to know about it, make sure we fix it and get it right next time.

Call us on 1800 750 750 and we’ll try to resolve your complaint on the spot.

If it’s not that urgent, you can fill in the form below and we’ll aim to reply within 3 working days and resolve it within 10.

If you’re not happy at any time after making your complaint, you can escalate it to a senior manager for review.

And if you’re still not happy you can lodge a complaint with the

Energy Ombudsman

.

You can see the full details of how we manage complaints by reading our Complaints Policy.