Gas Emergency Information

Sometimes, you may have an issue with your gas supply. Here is some advice for you on how you can help solve the problem.

If you have a gas outage or your equipment fails to work

If possible, check if the outage is affecting your neighbours.  If it is just affecting your home, it may be a localised fault. If your equipment is not working and there is no sign of a gas leak, check that your gas supply valve is still in the ‘on’ position and you have mains power as most new gas appliances require power to operate. If you have done this and that is the case, do not attempt the fix the appliance yourself. Contact the gas emergency and outage number on 1802 111 if you have no Natural Gas at all, but contact a qualified gas fitter if it is a problem with a specific appliance.

If you suspect a gas leak in your home

Turn off your gas supply at the meter and open the doors and windows. Remove ignition sources and contact your gasfitter.

Gas leak or smell of gas in the street or at the meter

Contact the gas emergency line immediately on 1802 111. If you can’t reach this number when using your mobile phone, call 02 9397 9013 or 131 909

Cold Snaps

Tasmania can have some very cold mornings, going below zero degrees. If you find that you have lost your Natural Gas supply during this time, PLEASE contact 1802 111. This gas emergency hotline is operated 24/7 and will be able to help you in getting your Natural Gas going again.

Working around a buried gas network

If you’re working in or around the gas infrastructure, always dial before you dig. For more information call 1100.

Disruption to supply

Tas Gas Retail or Tas Gas Networks will contact you directly or via the media, depending on the circumstances.

Gas Emergency Directory

Gas outage or equipment failure  1802111
Smell of gas in the street or around your gas meter   1802111
Dial before you dig      1100