Tas Gas Retail is committed to providing
our customers with high quality, reliable service. If problems arise
we will work towards resolving them as soon as you contact us. Our aim
is to resolve phone enquiries at the initial contact, and have written
enquiries answered within 5 business days. Complaints can be sent using our Contact Us page.
All complaints are handled in line with the Tas Gas complaints and
handling policy and procedures, which ensures requirements set in
the Australian Standard ISO 10002 (2006) Complaint Handling are met. Please see our Complaints and Disputes Policy for further information.
If you have contacted Tas Gas Retail by phone and feel that your complaint or issue has not been resolved, we request that you write your complaint and mail it to us. Our mailing address is:
Tas Gas Retail
PO Box 858
Launceston, Tas 7250
You can mail us here.
If you are not satisfied with the resolution of the complaint, you may escalate your complaint. At any time during the complaints process, you may request Tas Gas’ complaints procedure which includes the relevant internal escalation processes.
If you still feel that the issue has not been resolved to your satisfaction you may choose to contact the Victorian Energy Ombudsman. Click here to visit the Victorian Energy & Water Ombudsman’s website.