Customer Payment Support

Financial challenges can arise from a sudden change in income, illness or other personal matters. Whatever your situation, we can help.

Tas Gas Retail’s customer payment support program provides support that goes beyond traditional payment plans. This support is confidential, free, and is designed to help you get back on track with your energy bills, repay your overdue bills and lower your ongoing usage costs.

We understand that financial challenges or difficulties can strike anyone. For example, you may have experienced:

  • a loss of or change in income
  • a serious illness, disability or death in the family
  • a separation, divorce or family crisis
  • domestic violence
  • other personal matters contributing to these difficulties

In these and similar situations, our payment support program may be able to help. Please contact us on 1800 750 750 to discuss with one of our friendly and understanding consultants.

If for any reason you are experiencing difficulty paying your bill, please contact our friendly customer service centre to discuss payment plans and debt reduction arrangements. Tas Gas Retail will respect your privacy and is here to help. Please call 1800 750 750.

For further information, please see our Customer Payment Support Policy and our Customer Payment Support Program.

Payment Options

Set and Forget Direct Debit

Set up a fixed regular payment to be deducted from your account weekly, fortnightly or monthly, or you may decide to have your full bill payment automatically deducted from your nominated account when it is due. You can complete an online Direct Debit application form below.